FAQs

We are happy to accept orders for return or exchange 30 days from the date of purchase if your items meet the following criteria:

1. All items must be unused, uninstalled.
2. Items must be in the barcoded original packaging.
3. Items must have all original accessories, and installation instructions.

Additional Returns and Exchanges Details: 

Shipping costs are non-refundable and are only eligible for a refund if the entire order is canceled.

A 10% restocking fee will be charged for all exchanges and returns resulting from buyer's remorse. An additional 10% restocking fee may apply if the packaging and the item are not received in good condition.

Refunds are issued to the agreed form through our portal.

All discounted items, including blankets, are final sale and therefore cannot be returned or exchanged.

All sample boxes are final sale and cannot be returned or exchanged.

Warranty and shipping protection purchases are final sale and not eligible for refund or exchanges.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Items that are damaged will be replaced by Ozarke at no cost to the customer. If you wish to return the fixture instead, you will be responsible for the return shipping costs. Again, we will always make it right by sending you replacements free of charge, provided that we receive high-quality photos and/or videos showing the defects as well as pictures of the shipping box. We apologize for your less than perfect experience.

Cancellations 

We accept cancellations within 30 minutes of placing an order, as long as the item has not yet been submitted for fulfillment. A 10% cancellation fee applies to all orders (even if canceled within the 30-minute window) to cover non-refundable transaction processing fees that are not refunded to us by Shopify Payments.

Please note that coffee tables, large chandeliers, made-to-order items, and customized products are not eligible for cancellation or returns due to special handling requirements and order specifications. These items often involve special production processes, personalization, or customizations that make it difficult to accommodate changes or cancellations once the order has been placed.

Yes, we offer refunds or exchanges. Refunds are issued to the agreed form through our portal.

Please note that shipping costs are non-refundable and are only eligible for a refund if the entire order is canceled.

A 10% restocking fee will be charged for all exchanges and returns resulting from buyer’s remorse. An additional 10% restocking fee may apply if the packaging and item are not received in good condition.

All final sale discounted items, including blankets, are final sale and therefore cannot be exchanged or return.

All sample boxes are final sale and cannot be returned or exchanged.

Warranty and shipping protection purchases are final sale and are not eligible for refunds or exchanges.

Shipping times:

Orders processed in the US will take 4-7 business days to arrive. For international orders, it can take between 7-12 business days for your product to arrive, depending on where you live.

Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to manufacturing delays. Most pre-ordered products will take about 45 business days to ship.

Shipping and Handling Process:

Our handling time usually takes about 1-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.

Where do you ship from?

Our main warehouse is located in Houston TX. We also have small warehouses in Florida, London, and Hong Kong.

Taxes & Duties:

Taxes and duties are collected by your government and/or local authorities therefore, Ozarke is not responsible for paying local taxes, import duties, and international customs charges. Customers are responsible for all import duties, customs, and local taxes charged by your country, where applicable.

Orders processed within the United States typically take 4-7 business days to arrive. For international orders, delivery may take between 7-12 business days, depending on your location. There are exception items where delivery might take longer than the above-stated time. Please refer to the item's delivery section for more accurate information on the delivery time of the item itself. 

Please note that if your purchased item is on pre-order, delivery may take longer due to manufacturing delays. Most pre-ordered products require approximately 45 business days before they are shipped.

Yes, we offer a free nationwide shipping on all orders. This offer is available for deliveries within mainland locations across the country.

Please note that free shipping does not apply to non-mainland territories or areas that may require special handling or additional shipping arrangements. If your location falls under these areas, shipping fees may vary depending on the destination.

Once an order is placed, we are unable to make any changes to it. However, if you need to update your shipping address or contact information, please contact our customer service team at [email protected] immediately after placing your order to check the possibility.

We accept cancellations within 30 minutes of placing an order, as long as the item has not yet been submitted for fulfillment. A 10% cancellation fee applies to all orders (even if canceled within the 30-minute window) to cover non-refundable transaction processing fees that are not refunded to us by Shopify Payments.

Please note that coffee tables, large chandeliers, made-to-order items, and customized products are not eligible for cancellation or returns due to special handling requirements and order specifications. These items often involve special production processes, personalization, or customizations that make it difficult to accommodate changes or cancellations once the order has been placed.

Cancellations are conditionally accepted within 30 minutes of placing an order, as long as the item has not yet been submitted for fulfillment. A 10% cancellation fee applies to all orders (even if canceled within the 30-minute window) to cover non-refundable transaction processing fees that are not refunded to us by Shopify Payments.

Please note that coffee tables, large chandeliers, made-to-order items, and customized products are not eligible for cancellation or returns due to special handling requirements and order specifications. These items often involve special production processes, personalization, or customizations that make it difficult to accommodate changes or cancellations once the order has been placed.

Please also note that once an item gets submitted into our OMS system

For further assistance, please contact our customer service team at [email protected]